Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal data. This privacy policy explains what data we collect, how we use it and what rights you have.

2. What data do we collect

We may collect the following personal data when you visit our website or contact us:

• Name and contact details (email address, phone number)
• Address details: postcode, house number and any suffix
• Voluntarily provided home, consumption and calculator details
• Consent for your advice request and its timestamp
• IP address and browser data
• Cookies and similar technologies
• Data you provide through contact forms

3. How we use your data

We use your personal data for the following purposes:

• Responding to your questions and requests
• Improving our website and services
• Sending relevant information (only with your consent)
• Complying with legal obligations
• Measuring website usage and technical errors, with additional analysis according to your cookie choice

4. Cookies

The site stores your cookie choice locally in your browser. Calculator answers may be kept temporarily in the same browser session to prefill your request. We also measure page views, interactions and technical errors through our own website. Visit recordings and click/scroll maps start after analytics consent. Which additional services are active depends on the site settings.

• Functional browser storage for preferences and calculator answers
• Additional analysis via OpenPanel, if configured and after analytics consent
• If Google Analytics is configured, Google may receive cookieless measurements without analytics consent. Analytics and advertising storage follow your cookie choice.

5. Sharing data

With your explicit consent, the site attempts to send your advice request to installation partner SolarFast’s CRM. If email delivery is configured, a backup email is also sent through MG Software’s email service. The confirmation distinguishes CRM receipt from email-only receipt. The consent-text version and timestamp accompany the request. A receipt confirmation does not guarantee that contact has already been made.

6. Retention period

We do not retain your personal data longer than necessary for the purposes for which they were collected, or as long as legally required.

7. Your rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Object to the processing of your data
• Withdraw your consent
• File a complaint with the Data Protection Authority

8. Contact

Do you have questions about this privacy policy or would you like to exercise your rights? Please contact us via the contact page.